Hi, my bill usually comes out around 9th of the money but hasn’t come out, I had switched bank account but was assured this wouldn’t be a problem?
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hello
Thank you for reaching out to us here on the community.
We apologise for the delay in response and for the issues with the direct debit.
When you go in to the iD Mobile app/online account, are the correct details showing there?
Thanks,
Nat
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