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RE: direct debit

  • February 11, 2025
  • 2 replies
  • 41 views
A
Community Member

Hi, my bill usually comes out around 9th of the money but hasn’t come out, I had switched bank account but was assured this wouldn’t be a problem?

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 12, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Annabranney 

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 16, 2025

    Hello ​@Annabranney 

     

    Thank you for reaching out to us here on the community. 

    We apologise for the delay in response and for the issues with the direct debit. 

    When you go in to the iD Mobile app/online account, are the correct details showing there?

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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