Received strange text message within bits of upgrading

Question

The other day I upgraded over the phone to your call centre from a £6 8gb plan to a £7 30gb plan. Despite not travelling out of the UK since April I received this text message:-

"You've now used 100% of your 30GB Roaming data limit. From now on, roaming data will include a surcharge of £3 per GB. If you exceed your inclusive data allowance, the out-of-plan rate of £10.24 per 100MB will apply. For more info, visit idmobile.co.uk/roaming"

What is going on ?

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Hi @Ansonuk

That’s normal, the text messages refers to your previous plan (which you’ll no longer be on), your roaming for your new plan won’t be affected.

Tom

Thanks Tom

Reply

Tom · Accepted Answer

Hi @AnsonukThat’s normal, the text messages refers to your previous plan (which you’ll no longer be on), your roaming for your new plan won’t be affected.Tom

Ansonuk · Answer

Thanks Tom

Reply

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