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Received strange text message within bits of upgrading

A
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  • Ansonuk
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  • 11 replies

The other day I upgraded over the phone to your call centre from a £6 8gb plan to a £7 30gb plan. Despite not travelling out of the UK since April I received this text message:-

 

"You've now used 100% of your 30GB Roaming data limit. From now on, roaming data will include a surcharge of £3 per GB. If you exceed your inclusive data allowance, the out-of-plan rate of £10.24 per 100MB will apply. For more info, visit idmobile.co.uk/roaming"

 

What is going on ?

Best answer by Tom

Hi @Ansonuk 

 

That’s normal, the text messages refers to your previous plan (which you’ll no longer be on), your roaming for your new plan won’t be affected.

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • Answer
    • September 3, 2024

    Hi @Ansonuk 

     

    That’s normal, the text messages refers to your previous plan (which you’ll no longer be on), your roaming for your new plan won’t be affected.

     

    Tom

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    A
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    • Ansonuk
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    • 11 replies
    • September 3, 2024

    Thanks Tom

    Reply.


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