HiOnly moved to ID Mobile this week. I have an issue I would like some help on. I transferred my number using a PAC code. I am receiving calls on my correct number. I can also send texts outwards. However the number coming up on the other persons phone. is the number on the sim when I was sent the account. That number cannot be rang or texted but tells the person the incorrect number. Using a RedMi note9 phone.Also cannot receive texts from Ebay UK or Instagram. Any ideas please

Hey there @Happyhippo, sorry to hear thatPlease try the following:1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.Alternatively, you can turn Chat Features/RCS off and test SMS after this.Thanks,Tyler

Many thanks Tyler.Disabling in RCS Chats and adding correct number appears to have solved the problem.best wishesbarry

receiving texts from other phones but not from Ebay or Instagram

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