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Receiving txt messages is delayes by 5 minute

  • November 30, 2024
  • 4 replies
  • 30 views

I am having issues with receiving txt messages, rhey are taking 5 minutes to get through, compared to others on different networks that arw stood beside me

4 replies

Daz_S
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Contributor
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  • Platinum 
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  • 1627 replies
  • November 30, 2024

Hi there ​@Stu Austin 

It sounds like there might be an issue with the SMS server at iD. Though does it get better if you restart the phone?

The other thing might be related to network issues. You can check for known issues by putting your postcode in here - https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

There are other reasons but I’d check the network first


  • Author
  • New
 Contributor
  • 1 reply
  • December 2, 2024

Thanks for the assistance, it is definitely a network issue, have only recenty moved to ID. Have tried a number of thinks relating to phone and setting nothing improves the delay


Daz_S
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Contributor
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  • Platinum 
Contributor
  • 1627 replies
  • December 2, 2024

No problem ​@Stu Austin 

 

I too am having some very significant issues with my iD service too.

 

Are you 100% sure your number is showing correctly?

See this:

 

If it solves this or makes no difference pop back and let us know


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • December 3, 2024

Hi ​@Stu Austin 

 

Sorry to hear this, does the delay happen wherever you are or only certain areas?

 

Tom