I recently started my contract with ID mobile and got a new number with this contract and phone. They kept me updated with emails and confirmed my new number has transferred well but I don’t appear to be able to receive calls. This has had a knock on effect as I need to log into my bank and I can’t access this at all as the phone number won’t work to allow calls through for the security checks. 
 

I have followed as much advice as possible on this site and even taken my SIM card out and reset the network settings but the same problem remains. I now am locked out of my secure bank apps and can’t access my money and won’t be able to receive calls from my GP either. 
 

I asked my husband to call my new number and he gets an automated voice saying this number is not recognised but it’s brand new. Could someone advise any other tips as it’s becoming quite urgent now and I can’t remain locked out of my banking and secure online apps. 
 

Kind regards

Katie