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recontracting question


My contracts up and the upgrade offer is £6 per month above what a new customer would pay, seeing as this is the only way I can get an answer, I'm wanting to know the ID mobile official answer to leaving and rejoining as a new customer.

Best answer by MZone

@Browny1982 have you tried calling the sales team on 02071391397 between 9am-6pm Monday-Friday to see what upgrade deals they can offer you?

Failing that if you took a new number and wanted to keep your old number you would have to port the iD number you want to keep to another network PAYG (Three & ASDA are people’s go to). Once ported you would have to get another PAC and transfer the number back to your new iD account. This is called a double port or triangle port and there is nothing stopping you from doing that. 

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MZone
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Contributor
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  • Platinum 
Contributor
  • 1218 replies
  • Answer
  • May 25, 2025

@Browny1982 have you tried calling the sales team on 02071391397 between 9am-6pm Monday-Friday to see what upgrade deals they can offer you?

Failing that if you took a new number and wanted to keep your old number you would have to port the iD number you want to keep to another network PAYG (Three & ASDA are people’s go to). Once ported you would have to get another PAC and transfer the number back to your new iD account. This is called a double port or triangle port and there is nothing stopping you from doing that. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • May 26, 2025

Hey there ​@Browny1982, we hope the kind advice from ​@MZone has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler