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Question

Refer a friend still pending


I’ve just checked the status of the refer a friend reward page and it’s still on “pending”. We both received an email to say “Your reward is coming” back on the 15th Feb. 

Three bill payments have been made on my friends side since then and it has been more than 90 days since receiving the above email. 

Tried talking to online chat, but didn’t resolve issue. 

This topic has been closed for replies.

25 replies

Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • May 30, 2022

Hi @Tony Cheung, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory


  • Community Member
  • 0 replies
  • July 18, 2022

I have the same issue as well and got no help from several support staff so gave up 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 19, 2022

Hi @Steveam65,

So that we can assist you as quickly as possible, please can you contact us via Social Media or Live Chat?

 

Regards,

 

Kash


  • Community Member
  • 0 replies
  • September 20, 2022

Still not heard anything regarding refer a friend rewards 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 27, 2022

Hello @Steveam65,

I can see previously you were asked to contact us on Social. Did you contact us already there? If so, you should be able to reply via the chat we had to get this looked into.

Otherwise, we can PM you here if needed.

Mohammed


  • Community Member
  • 0 replies
  • September 27, 2022

Please pm me here 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • September 28, 2022

@Steveam65,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kashif


  • Community Member
  • 0 replies
  • October 8, 2022

Same issue here, referred a friend back in May, around 150 days passed since then. Friend has made a series of bill payments and still nothing.

Spoke to 2 ID Mobile staff via online chat, neither who helped at all… just said they would ‘email the back office’ and could do nothing more. They weren’t prepared to copy me in on the email or offer any evidence the issue would really be investigated.

The refer-a-friend page doesn't really work properly, nor does the status checker, regardless of browser. Feels like it’s intentionally difficult to avoid providing rewards.

Very disappointed with ID Mobile on this, would not reccommend.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • October 11, 2022

Hi @dld23 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Tom


  • Active Contributor
  • 6 replies
  • October 26, 2022

Hi there,

my refer a friend has been stuck in pending for awhile and no one at iD is able to help, despite trying numerous times - contracts have been taken out and bill payments made but still nothing, it’s just always stuck in pending.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • November 1, 2022

Hi @MC1984,

As long as the account number was entered within 14 days as part of the journey. After the Friend has purchased a qualifying plan, both the Referrer and the Referred Friend will receive the eligible gift voucher by email within 90 days of the Referred Friend submitting their account number on Buyapowa portal.

Has it been more than 90 days since the purchase was made?

 

Kash


  • Active Contributor
  • 6 replies
  • November 1, 2022
Kash wrote:

Hi @MC1984,

As long as the account number was entered within 14 days as part of the journey. After the Friend has purchased a qualifying plan, both the Referrer and the Referred Friend will receive the eligible gift voucher by email within 90 days of the Referred Friend submitting their account number on Buyapowa portal.

Has it been more than 90 days since the purchase was made?

 

Kash

It’s been more then 90 days, and all eligibility criteria has been met

 

thanks


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • November 1, 2022

@MC1984,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.



Kash


  • Active Contributor
  • 6 replies
  • November 1, 2022
Kash wrote:

@MC1984,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.



Kash

Thanks Kash, replied with the required information


  • Active Contributor
  • 6 replies
  • November 17, 2022

Still no contact from the relavant team, refer a friend page shows as pending still.


  • Community Member
  • 0 replies
  • November 20, 2022

I'm also having the same problem, and my comments are being ignored, although I can see others are being responded to by staff. Can someone from iD please contact me?


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • November 22, 2022

Hi @MC1984 

 

I can see we’re now resolving this is private messages with you, we’ll update when we can.

 

Thanks, Tom


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • November 22, 2022

Hi @Hanlamb57 

 

I can see you’ve posted about this on another page, we’ve sent you a private message to resolve this.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Thanks, Tom


  • Community Member
  • 0 replies
  • January 4, 2023

My friend has received her Currys voucher but I have not. Over 6 months have passed and the email stating that my voucher was just a click away keeps returning back to the Refer a friend information page, what is happening???


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 4, 2023

Hey @baileyv1,

We are dealing with this via PM already so please respond there if you haven’t already and one of the Team will reply as soon as possible.

Mohammed

 


  • Community Member
  • 0 replies
  • January 4, 2023

I am still no further on.

Your team has not responded.

Do not send me another email stating that somebody is doing something when the opposite is true.

Only send one when you can send an image of the voucher barcode, that is all I am interested in.

Victor Bailey


  • Active Contributor
  • 28 replies
  • January 4, 2023

19 Days and counting for them to acknowledge that their own e-mail confirming I will receive my offer is valid.

I work for myself, and if I operated this way to my clients, I’d be out of business in about 4 minutes.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 6, 2023
baileyv1 wrote:

I am still no further on.

Your team has not responded.

Do not send me another email stating that somebody is doing something when the opposite is true.

Only send one when you can send an image of the voucher barcode, that is all I am interested in.

Victor Bailey

We are dealing with this via PM so we will continue to advise further there.

 

@Henry Jones, I am sorry about the delay here as the claims are handled via our promotional partner but will respond as soon as we can via PM.

Mohammed

 


  • Active Contributor
  • 11 replies
  • May 9, 2023
Tony Cheung wrote:

I’ve just checked the status of the refer a friend reward page and it’s still on “pending”. We both received an email to say “Your reward is coming” back on the 15th Feb. 

Three bill payments have been made on my friends side since then and it has been more than 90 days since receiving the above email. 

Tried talking to online chat, but didn’t resolve issue. 

Mine is the same.  Still showing as pending and my friend has now paid 3 months 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • May 10, 2023

Hi @Jo217 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom