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refund

  • January 5, 2025
  • 1 reply
  • 53 views
C
Community Member

I've cancelled my DD and need to request a refund of my overpayment. 

Best answer by Kash M

Hi ​@cherylefox78,

Welcome to the Community!

In order to refund an overpayment the Direct Debit would need to be active on the account. 

I would advise that you contact our Live Chat Team for this to be resolved.

 

Kash

    1 reply

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • Answer
    • January 7, 2025

    Hi ​@cherylefox78,

    Welcome to the Community!

    In order to refund an overpayment the Direct Debit would need to be active on the account. 

    I would advise that you contact our Live Chat Team for this to be resolved.

     

    Kash

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