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Refund

  • February 16, 2025
  • 3 replies
  • 53 views
D
New Contributor

Went for upgrade, but cancelled it same day. 

Payement was taken almost 2 weeks ago and still no refund. 

They keep saying it should be back, but nothing showing on my account. 

Any suggestions? 

Thanks

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 16, 2025

    You probably need to use the iD online Live Chat service, to speak to a customer adviser ​@Djelat1950 

    The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​​

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • Djelat1950
    • Author
    • New Contributor
    • February 16, 2025

    Hi, 

    I did that twice, but they keep saying money should be back. 

    Will try again

    Thanks 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • February 17, 2025

    Hey there ​@Djelat1950, sorry to hear that.

     

    Please let us know how you get on with the live-chat.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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