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Refund

  • February 16, 2025
  • 3 replies
  • 41 views
D
New
 Contributor

Went for upgrade, but cancelled it same day. 

Payement was taken almost 2 weeks ago and still no refund. 

They keep saying it should be back, but nothing showing on my account. 

Any suggestions? 

Thanks

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1213 replies
    • February 16, 2025

    You probably need to use the iD online Live Chat service, to speak to a customer adviser ​@Djelat1950 

    The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New
 Contributor
    • Djelat1950
    • Author
    • New
 Contributor
    • 1 reply
    • February 16, 2025

    Hi, 

    I did that twice, but they keep saying money should be back. 

    Will try again

    Thanks 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4541 replies
    • February 17, 2025

    Hey there ​@Djelat1950, sorry to hear that.

     

    Please let us know how you get on with the live-chat.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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