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Refund Problems

L
New
 Contributor

I started a new contract with ID mobile through my local

Curry's and the monthly bill was £45.99

I decided I didn't like the phone and put in for a return within the 14 days

I'm a very busy person and couldn't send it back for another few weeks but it's been sent back and confirmed now and curry's have sent back my deposit of £19

but today l've had ID mobile try to take the full bill of the phone which is close to £1000 when surely this should be cancelled by now I sent the phone back over a week ago and it was confirmed as returned the next day

I also only used a small amount of data within the first 14 days and have been billed £45.99 a second time when I wasn't even using the sim or phone

I obviously had to change networks and keep my number because I didn't know how long all this would take and I need to use my number and phone but I shouldn't see that being an issue

I'm confused with the whole ordeal and would like to know where I stand

Best answer by andewhite

Surely it’s Currys that are responsible for sorting this out, @LONExWOLF? 

Perhaps they’ve said otherwise, but consumers are entitled to except a remedy from the retailer that originally sold the product. 

An official complaint might be required, alas.

 

 

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6 replies

andewhite
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  • andewhite
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  • May 31, 2024

Surely it’s Currys that are responsible for sorting this out, @LONExWOLF? 

Perhaps they’ve said otherwise, but consumers are entitled to except a remedy from the retailer that originally sold the product. 

An official complaint might be required, alas.

 

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
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  • June 5, 2024

Hi @LONExWOLF,

Welcome to the Community!

As long as the handset has been received and the return is closed the final bill can be adjusted/amended.

In regards to your monthly bill you would still be charged for the number of days that the account was active.

If you haven’t managed to get this sorted, please let us know and we can PM you.

 

Kash

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L
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  • LONExWOLF
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  • 2 replies
  • June 5, 2024

I still haven’t sorted this yet, when I spoke to somebody online they said that they have sent it to the back team or something and that they will contact me within a 2-3 days which they haven’t 

Tom
iD Mobile Employee
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  • Tom
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  • 8225 replies
  • June 13, 2024

Hi @LONExWOLF 

 

Are you still having issues with this?

 

If so, please let us know so we can get in touch.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
L
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  • LONExWOLF
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  • 2 replies
  • June 13, 2024

Hi, sort of. I’ve had an email stating I’m due a refund of £32.56 but that seems a little low as I was charged £44.99 twice and only used a small amount of data out of the first billing

Other than that the full billing for the phone bounced back out of my account anyway as I don’t have an overdraft set up thankfully I’m just hoping that doesn’t effect my credit score in any way

thanks

James

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • July 1, 2024

Hi @LONExWOLF 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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