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register in app - getting email with complete different name


Hi 

register today with the app, but I got  one email back  with the completely different name as was added to my account and couple correct one with my name 

 

Best answer by Matthew T

Thanks for confirming @Robert Knapp, I’ve passed this on to be looked into. Does your name show correctly within the iD Mobile app?

Thanks.

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4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • April 12, 2024

Morning @Robert Knapp,

To confirm have you added multiple plans to your account?

Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • April 12, 2024

Have only 1 phone with monthly contact 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1861 replies
  • Answer
  • April 12, 2024

Thanks for confirming @Robert Knapp, I’ve passed this on to be looked into. Does your name show correctly within the iD Mobile app?

Thanks.


  • Author
  • Active Contributor
  • 7 replies
  • April 12, 2024

Yes mate I gets different emails with my name and last one comes with Marika