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Registration Problem

  • July 11, 2024
  • 3 replies
  • 39 views

Lynne Collings
Community Member

I am trying to register but it says my details are not recognised. I have tried both the new and transferred number but nothing works. I know my surname and dob! I tried spelling name in capitals but nothing works.

How do I access the live chat?

Best answer by Matthew T

@Yvonne Andersonboyd - looks like your Mobile Number was linked successfully yesterday. Please let me know if that’s the case. Thanks!

This topic has been closed for replies.

3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2024

Morning @Lynne Collings,

Looking at the system, it looks like your number was successfully linked to an iD Mobile app account on the 12th July. Can you confirm this?

Thanks.


Yvonne Andersonboyd
New Contributor

My registration does not recognise my name date of birth and new Id number can I speak to a person 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 12, 2024

@Yvonne Andersonboyd - looks like your Mobile Number was linked successfully yesterday. Please let me know if that’s the case. Thanks!