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Question

replacement e sim and even a physical sim not working

  • June 22, 2026
  • 1 reply
  • 10 views
S
Community Member

I got a new phone and ever since not one of the replacement sims will work. I have tried 6 eSims and tonight a physical sim and neither work. I have been in contact with your team on live chat 7 times over they’re yet to resolve this I've repeatedly said there must be something wrong with the account but they have all been admit that nothing is wrong with the actual  account.This is ridiculous and no one seems to know how to resolve it and iam now 4 days on with no service 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@Smiths1234,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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