Replacement iphone | iD Mobile Community
Skip to main content
Answer

Replacement iphone

  • June 6, 2025
  • 4 replies
  • 46 views

I am waiting for my replacement iPhone. It is due in June. Could you please tell me when it will be delivered. Thank you 

Best answer by andewhite

I have just ordered an iPhone13 online but I haven’t had confirmation that the order has gone through y& nothing has been taken from my bank account. Could you please confirm that my order has been received. Thank you.

Best to call the iD sales team to confirm your order was processed, ​@valthross

Contact sales on 020 7139 1397, between 9am - 6pm.

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • June 6, 2025

When did you order your iPhone, ​@valthross

The phone would usually be delivered the day after it was dispatched by iD Mobile. 


  • Author
  • New Contributor
  • June 6, 2025

I have just ordered an iPhone13 online but I haven’t had confirmation that the order has gone through y& nothing has been taken from my bank account. Could you please confirm that my order has been received. Thank you.


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • June 6, 2025

I have just ordered an iPhone13 online but I haven’t had confirmation that the order has gone through y& nothing has been taken from my bank account. Could you please confirm that my order has been received. Thank you.

Best to call the iD sales team to confirm your order was processed, ​@valthross

Contact sales on 020 7139 1397, between 9am - 6pm.


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • June 7, 2025

Hi ​@valthross  it may be on back order if you have received no confirmation. Have you checked your spam/junk folder?