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Replacement sim


Genevieve Brown
Community Member

Hi -

 

Live chat is not working for me. I want to order a replacement sim card as my phone was stolen. I currently have a contract and direct debit set up, I want to keep the same number. Please advise.

Best answer by Tom

Hi @Genevieve Brown 

 

Sorry to hear this, do you still require assistance with this?

 

We can order a replacement SIM card to you or one can be picked up at any time from any Currys store and activated here.


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using Facebook or Twitter.


Tom

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2 replies

andewhite
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Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • July 30, 2024

Have you tried using Facebook Messenger or X (formerly Twitter) to contact iD for help & support with this issue, @Genevieve Brown


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • August 6, 2024

Hi @Genevieve Brown 

 

Sorry to hear this, do you still require assistance with this?

 

We can order a replacement SIM card to you or one can be picked up at any time from any Currys store and activated here.


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using Facebook or Twitter.


Tom