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Replacement sim

  • February 26, 2025
  • 4 replies
  • 138 views

Craig Gretton
New
 Contributor

Hi, 

 

I got a replacement sim from curry's yesterday as I normally use esim. 

 

I've activated it and put it in my phone but doesn't work and just says emergency calls only or no service. Any help appreciated please. 

Best answer by MZone

Try using the iD online Live Chat service, to speak to a customer adviser ​@Craig Gretton  

The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​

Failing that might be a faulty SIM card. Why did you change from eSIM to physical SIM?

You can order a replacement eSIM through your account and they will email you the QR code. 

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4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 963 replies
  • February 26, 2025

Can take a few hours to activate. Have you turned the phone off/on?


Craig Gretton
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • February 26, 2025

Yea done all that yesterday. Even got the text through as i can use the esim. 


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 963 replies
  • Answer
  • February 26, 2025

Try using the iD online Live Chat service, to speak to a customer adviser ​@Craig Gretton  

The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​

Failing that might be a faulty SIM card. Why did you change from eSIM to physical SIM?

You can order a replacement eSIM through your account and they will email you the QR code. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • February 27, 2025

Hey there ​@Craig Gretton, sorry to hear your new SIM isn’t working yet.

 

Are you still having issues now?

 

Thanks,

Tyler