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Replacement sim

Hi,

I got a replacement sim from curry's yesterday as I normally use esim.

I've activated it and put it in my phone but doesn't work and just says emergency calls only or no service. Any help appreciated please.

Best answer by MZone

Try using the iD online Live Chat service, to speak to a customer adviser @Craig Gretton

The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Failing that might be a faulty SIM card. Why did you change from eSIM to physical SIM?

You can order a replacement eSIM through your account and they will email you the QR code.

+22

Can take a few hours to activate. Have you turned the phone off/on?

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Yea done all that yesterday. Even got the text through as i can use the esim.

+22

Try using the iD online Live Chat service, to speak to a customer adviser @Craig Gretton

The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Failing that might be a faulty SIM card. Why did you change from eSIM to physical SIM?

You can order a replacement eSIM through your account and they will email you the QR code.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

+24

Hey there @Craig Gretton, sorry to hear your new SIM isn’t working yet.

Are you still having issues now?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Rich Text Editor, editor1

4 replies