Hey there ​@laszie, sorry to hear that. When you say Wi-Fi, do you mean your home Wi-FI? If so, you’d need to contact your Wi-FI provider for any Wi-Fi related issues.

Or do you mean network signal you cannot connect to?

Thanks,

Tyler

Hi,

As I mentioned, I can connect at home and at work but not on the street. Does anyone know who to contact to get back to normal?

Thanks, 

Laszlo 

So when you’re not at home or at work, you have no signal, calls, texts and data won’t work, is that correct ​@laszie?

If so, please provide the full postcode(s) you’re having these issues in?

Also, what phone do you have?

Thanks,

Tyler

WR1,WR2, Wrexham, Birmingham. I mean everywhere. Samsung S21.

Laszlo

Hey there ​@laszie, can you provide those as full postcodes please?

When calls and data aren’t working, do you have any bars of signal at all, or none?

Thanks,

Tyler

I don't know how to say this: absolutely nowhere, or so to speak: at all UK postcodes. As soon as I left my flat, the phone doesn't work. It's not about postcodes, it is about the proximity to a router.

Sorry to hear that ​@laszie. I am just double checking and claryfing what you mean so we can help as best as possible.

How long have you had this issue for, and have you contacted us previously regarding this?

Have you ever been able to make calls, use texts or use data whilst outside your home and work previously?

Thanks,

Tyler

The problems started a week ago, I got a replacement SIM on Sunday. Previously I had a perfectly functioning phone. This is the first time I am contacting you. 

Hi ​@laszie 

Have you tried another SIM in the device?

Anika

This is the third SIM I am putting in. 

Hey there ​@laszie, no problem. Have you tried resetting network settings please? (I can explain how to if needed)

Thanks,

Tyler

I am at work, hence the long communication breakdowns. No, I  haven't. Can you please explain me how to reset the network settings. 

Thanks, 

Laszlo 

Hey there ​@laszie, not a problem at all, we’re here when you need us. Please try resetting network settings:

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Thanks,

Tyler

No, reset doesn't help. When I am trying to call it says not registered on network. What can I do with this?

Hey there ​@laszie, sorry to hear that. Since being with us, have you tried a free, replacement SIM card?

Thanks,

Tyler

Yes, I  said at the beginning that I had a replacement card yesterday. How much does it cost the cheapest smartphone on contract?

Hey there ​@laszie, what do you mean by that sorry? Are you wanting to change plan or purchase a new device with us?

Thanks,

Tyler

I want to stick with my old plan, but buy the cheapest smartphone you have on a 2 years contract. 

Hi ​@laszie 

Are you looking to just pay for the device?

Anika

I will buy the cheapest contract smartphone they have.

Hi ​@laszie 

I’m afraid we don’t sell contracts just for devices, sorry about that.

Anika

With sim as well, evidently. 

Hi ​@laszie 

We would recommend calling our Sales team on 0207 1391 397 during normal office hours to discuss your options.

Anika