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Replacement SIM activated.. then stopped working

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Hello

I have received a replacement SIM. After speaking to a rep on the chat service to activate it, it began working fine, then a few hours later it stopped working. I’ve tried the replacement SIM in different phones, and although they detect other SIMs, they cannot detect the ID mobile SIM. Calls to the SIM say that they cannot connect the call. I can’t log into my ID mobile account or use the app to see what is happening, because it wants me to verify my number, but the SIM cannot send or receive any calls or messages at all. Does anyone have a clue? Many thanks

Best answer by Kash

Hi @Planetx,

Welcome to the Community!

Just checking if you managed to contact the Social Media Team as @andewhite requested?

If you require further assistance, please get back to us here.

 

Kash

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Darren J Knowland
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Contact idmoblie via chat in opening hours hopefully this will help 

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  • May 6, 2024
Darren J Knowland wrote:

Contact idmoblie via chat in opening hours hopefully this will help 

Cheers Darren. Will do, just curious as to how a new replacement SIM can be unactivated, activated, then unactivated again.

Another question. How am I supposed to activate a replacement SIM with ID mobile? The online process says you need to log in to your account and receive an SMS for verification. But how can you receive an SMS if your phone isn’t activated ??

andewhite
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  • May 7, 2024
Planetx wrote:
Darren J Knowland wrote:

Contact idmoblie via chat in opening hours hopefully this will help 

Cheers Darren. Will do, just curious as to how a new replacement SIM can be unactivated, activated, then unactivated again.

Another question. How am I supposed to activate a replacement SIM with ID mobile? The online process says you need to log in to your account and receive an SMS for verification. But how can you receive an SMS if your phone isn’t activated ??

Perhaps questions only iD Mobile can answer, @Planetx. 

The iD customer advisers work until 8pm on weekdays - their chatbot works 24/7.

Forum member (non-iD).
P
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  • May 9, 2024
andewhite wrote:

Perhaps questions only iD Mobile can answer, @Planetx. 

The iD customer advisers work until 8pm on weekdays - their chatbot works 24/7.

Thanks @andewhite. Unfortunately the live chat was not helpful. I tried contacting several times, each time there was a separate issue with the SIM and the issue looked increasingly unlikely to be resolved. I decided to cancel my contract and go with a cheaper one. A shame because the service has been 99% perfect up until now. Maybe I’ll come back but it seems like there are some technical issues at the moment and I really need a reliable SIM lol. 

andewhite
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Planetx wrote:

Thanks @andewhite. Unfortunately the live chat was not helpful. I tried contacting several times, each time there was a separate issue with the SIM and the issue looked increasingly unlikely to be resolved. I decided to cancel my contract and go with a cheaper one. A shame because the service has been 99% perfect up until now. Maybe I’ll come back but it seems like there are some technical issues at the moment and I really need a reliable SIM lol. 

Okay @Planetx, thanks for the update.
Curious to know which new service provider you’ve chosen? - TIA.

 

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Tom
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  • May 9, 2024

Hi @Planetx 

 

I’m sorry to hear you’ve decided to leave us, best of luck with your new provider.

 

Tom

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  • May 10, 2024
Tom wrote:

Hi @Planetx 

 

I’m sorry to hear you’ve decided to leave us, best of luck with your new provider.

I’m sorry too, the service has been top notch up until now. In addition I had to use the live chat several times and have had to spend ages haggling with live chat people to get anywhere, very time-consuming! I’d still recommend the service but that live chat is not much fun to use. 

andewhite
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Planetx wrote:

I’m sorry too, the service has been top notch up until now. In addition I had to use the live chat several times and have had to spend ages haggling with live chat people to get anywhere, very time-consuming! I’d still recommend the service but that live chat is not much fun to use. 

Sadly, it seems more often than not, iD Live Chat ‘sucks’, @Planetx. 

Luckily I discovered using Facebook Messenger or X (formerly Twitter) to privately message iD for support was much more effective. 

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    Planetx
Kash
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  • May 14, 2024

Hi @Planetx,

Welcome to the Community!

Just checking if you managed to contact the Social Media Team as @andewhite requested?

If you require further assistance, please get back to us here.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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  • Planetx
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  • May 14, 2024
Kash wrote:

Hi @Planetx,

Welcome to the Community!

Just checking if you managed to contact the Social Media Team as @andewhite requested?

If you require further assistance, please get back to us here.

 

Kash

Hi Kash. I don't tend to use social media and find it a pain to set up (do you know facebook requires your picture now!?) if there are any issues with the PAC though I'll definitely reach out. 👍

Kash
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  • May 20, 2024

@Planetx,

No worries.

Please feel free to drop a reply here and we can PM you if required.

 

Kash

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Kash wrote:

@Planetx,

No worries.

Please feel free to drop a reply here and we can PM you if required.

 

Kash

It went without a hitch thank you. Strangely, an advisor on the live chat alleged that the PAC code was unusable. ID mobile has been pretty good, I still recommend it to others and may come back as my new provider doesn’t perform as well in terms of coverage. Take care. 

Kash
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  • May 22, 2024

@Planetx,

We hope to see you back soon.

If there is anything that we can help with, please let us know.

 

Kash

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