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Replacement SIM card via Live Chat


The “system” say just ask live chat and they will send out a replacement SIM card as mine appears potentially faulty.

If only it was that simple, been sent round in circles at least 4 times. Unable to get to a Currys store any time soon. 

Any idea what to do next other than tell them to shove their contract which would be a shame as up til now (5 years plus) all has worked well

Help!!

Best answer by andewhite

If you type “talk to a person” on iD Live Chat, you should get through to an iD adviser, @Trevflstn

The advisers work until 8pm on weekdays - their chatbot works 24/7.

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andewhite
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Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • May 1, 2024

If you type “talk to a person” on iD Live Chat, you should get through to an iD adviser, @Trevflstn

The advisers work until 8pm on weekdays - their chatbot works 24/7.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • May 4, 2024

Hi @Trevflstn,

Welcome to the Community!

I hope that you managed to get your issue resolved.

If you still require assistance, please let us know and we can help.

 

Kash