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Replacement SIM Not Activated After 2 Days

A
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I recently returned from holiday, during which I lost my SIM card abroad. Upon returning, I visited Currys and picked up a replacement SIM. I followed the registration steps, and the notification indicated my SIM would be active within 30 minutes. However, it has now been over two days and my SIM is still not working.

After multiple attempts, I finally managed to speak with an ID Mobile chat agent, but they were unable to access my account due to ongoing external technical issues on your side.

Could someone please assist me in getting my replacement SIM activated as soon as possible? I urgently need mobile service restored.

Thank you for your help.

Kind regards,


Arslan

    9 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
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    • 2840 replies
    • April 30, 2025

    Speak to live chat again, those technical issues have now been resolved.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 30, 2025

    Hi ​@Arslan Umar  sorry to hear of the trouble you have had. Have you managed to get sorted? If not, please let us know and we can help you from here.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
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    • Arslan Umar
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    • 4 replies
    • April 30, 2025

    Hi ​@Siân 

    I’ve been trying to get through to the Live Chat team again today. After filling in all the required information, the chatbot just responds with:
    “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”

    I really need help getting this replacement SIM up and running. Could you please assist or escalate this to someone who can help resolve it?

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 30, 2025

    No worries ​@Arslan Umar 

    We will pop you a message here now. We look forward to your reply.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
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    • Arslan Umar
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    • 4 replies
    • April 30, 2025

    I Will wait for the message ​@Siân  ​@WelshPaul 

    Siân
    1 person likes this
    • Siân
      Siân
    A
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    • Arslan Umar
    • Author
    • New
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    • 4 replies
    • April 30, 2025

    Hello ​@Siân 

    I’m still waiting for support with getting my replacement SIM activated, and I’ve had no success reaching the Live Chat team. It’s now been several days, and I haven’t had any service since picking up the replacement SIM from Currys.

    Can you please let me know how long it’s going to take to get this resolved? To be honest, it’s turning into a bit of a joke now, and I’m seriously considering switching to another provider if this isn’t sorted soon.

    I’d really appreciate it if this could be escalated to someone who can fix the issue promptly.

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 30, 2025

    Hi ​@Arslan Umar  we had sent you a message to help but can’t see that you have replied as yet.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
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    • Arslan Umar
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    • 4 replies
    • April 30, 2025

    Hi ​@Siân 

    where you guys have sent me the message I Cant see any message.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • May 1, 2025

    Hey there ​@Arslan Umar, we’ve tried sending you another message now. Can you check now please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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