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Reporting bereavment


Hi my father in law passed away on the 24th April, and going through his things realised he had a contract with you I'm just wondering how we would go about cancelling the contract. Thankyou

Best answer by Kash M

Hi @keeley51291,

I’m very sorry to hear about the loss of your father-in-law.

I have sent you a private message so that we can get your query sorted as quickly as possible.

Please could you reply so we can look into this.

 

Kash

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • June 14, 2021

Hi @keeley51291,

I’m very sorry to hear about the loss of your father-in-law.

I have sent you a private message so that we can get your query sorted as quickly as possible.

Please could you reply so we can look into this.

 

Kash


  • Community Member
  • 0 replies
  • July 8, 2021

My brother had an account with you, unfortunately he died yesterday, how do I cancel his contract?


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 9, 2021

Hello @Barryj,

Terribly sorry for your loss.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Mohammed