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Reporting bereavment

  • 14 June 2021
  • 3 replies
  • 43 views

Userlevel 1

Hi my father in law passed away on the 24th April, and going through his things realised he had a contract with you I'm just wondering how we would go about cancelling the contract. Thankyou

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Best answer by Kash 14 June 2021, 20:30

Hi @keeley51291,

I’m very sorry to hear about the loss of your father-in-law.

I have sent you a private message so that we can get your query sorted as quickly as possible.

Please could you reply so we can look into this.

 

Kash

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3 replies

Userlevel 3
Badge +7

Hi @keeley51291,

I’m very sorry to hear about the loss of your father-in-law.

I have sent you a private message so that we can get your query sorted as quickly as possible.

Please could you reply so we can look into this.

 

Kash

My brother had an account with you, unfortunately he died yesterday, how do I cancel his contract?

Userlevel 7
Badge +9

Hello @Barryj,

Terribly sorry for your loss.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Mohammed

 

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