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Question

Reporting identity fraud

  • March 29, 2025
  • 1 reply
  • 4 views

Hi,

I have just received a final demand notice letter and ID mobile is not my current provider - in fact, I have never had an account with you. This issue has been also been reported to Action Fraud. Could you please let me know how to resolve this issue ASAP?

Kind regards,

A.

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3401 replies
  • March 31, 2025

Hey there ​@HACKED OFF, sorry to hear that.

 

If reported to action fraud, then we’ll now need to raise this to our fraud team.

 

The quickest way to do so would be to contact our live-chat, as we cannot promise instant responses here and want to support you as quickly as possible:

 

https://www.idmobile.co.uk/live-chat

 

However, if you’d prefer for us to send you a PM, please let us know.

 

Thanks,

Tyler