Are there restrictions on receiving messages from shortened or special numbers such as verification services, in this case Itsme? Or from these services when they are located abroad?
I am properly set up with Itsme, but their messages are not coming through. This is a total nuissance as that means I cannot login to some significant apps, such as my bank abroad.
+26Sounds like there might be a network routing problem,
SMS text messages are not usually restricted or blocked, but the senders message must be routed correctly to be received.
Is there something specific that I therefore should check with the sender? How should their messages be routed for me to receive them?
+26Okay
Since joining iD, has their service ever worked?
+26Okay
Assuming you’ve double-checked the mobile number linked to your itsme account?
+26Okay
+25Hi
Sorry to hear this, is it only the one “itsme” service you’re having issues with texts from or multiple?
How long have you been with us having this issue?
Tom
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