ring in

Others have posted in this forum, from different EU destinations, about having the same issue, ​@Liam kelly - perhaps there’s a network issue impacting in-coming calls for some iD customers, while roaming.

Hi ​@Liam kelly 

Sorry to hear that, what happens when they try to ring you?

Is it multiple people who have tried ringing you whilst roaming or just one?

Are they able to ring you whilst you’re in the UK?

Tom

Thank you .in the UK I can ring out and EU can ring me .when I'm in the EU I can ring UK but nobody can ring me from UK or EU

Customer service was not much help

Thank you for your replies

Yes multiple callers from the UK and EU .it's saysi can't take the call

Yes .multiple times from the UK and eu

Yes it has .from the UK and EU

Yes .from the UK and EU .says I can't take the call

Hi ​@Liam kelly 

Okay, are you on an iPhone?

It may be worth ensuring in the settings that your number is the correct one (and that +44 is at the start of the number, not 0).

Settings > Apps > Phone > My Number

Tom

Tried that tom.thanks

Hi ​@Liam kelly 

Okay, please could you try dialing the below code;

#35*0000# 

Tom

That stopped call barring but people still can't ring in

Hi ​@Liam kelly 

Okay, are you abroad currently with this issue?

Tom

 I am tom

Thank you ​@Liam kelly 

Are you using a physical or eSIM please? 

If its a physical SIM do you have the option to try this in another handset to see if you have the same issue? 

Natalie 

I tried that too .when I go to sim status I can't put my number on

Which handset have you tested the SIM in please? 

Natalie 

Oukitel wp28e

Thank you, this doesn't appear to be an approved iD Mobile handset sorry. Is this the handset you are using? 

If not, can you please confirm the make and model for your device? 

Natalie 

Ok .thank you .I will try a Samsung phone at the weekend and let you know .thank you again for your help .Liam

Thank you ​@Liam kelly 

Natalie