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ringing abroad

  • August 21, 2024
  • 3 replies
  • 97 views

Bernadette Tatton
New
 Contributor

Why do I get a message saying I cannot make any calls as I've reached my capped limit? This is when I try to ring abroad.  But I thought I had unlimited data/text and phone calls??

Best answer by Kash M

Hi @Bernadette Tatton,

Welcome to the Community!

Calls abroad are chargeable as they are not part of your unlimited allowance.

Please visit the link below and select the Calling Abroad option and they will provide the costs depending on the country you are calling.

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Kash

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • August 27, 2024

Hi @Bernadette Tatton,

Welcome to the Community!

Calls abroad are chargeable as they are not part of your unlimited allowance.

Please visit the link below and select the Calling Abroad option and they will provide the costs depending on the country you are calling.

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Kash


Bernadette Tatton
New
 Contributor

So if you are in the UK and call abroad there is a charge, but if you are in a foreign country ( eg France) and call from abroad it costs nothing.  Is that right, ie:

Great news! France is one of our free Roaming destinations which means that you can use your monthly data allowance and add-ons at no extra cost, up to 30GB. Fair use and open data policies apply.


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 2, 2024

Hi @Bernadette Tatton 

 

Correct.

 

Tom