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rn.solarbipv@gmail.com

  • October 29, 2024
  • 1 reply
  • 23 views
R
Community Member

I bought a new iphone and swapped the SIM card and my phone will not receive texts and is not on FaceTime.

I went back to the Apple Store and they checked it and said the phone is fine and it is a problem with the SIM card not being activated correctly.

i went to Curry’s who checked it out and gave me a new SIM card and told me to insert it and then go through the activation process which I did over 20 hours ago and I am still not connected.

my name is Ray Noble 

The old SIM card is 23615009593

The new SIM card, now in phone, 25323017214

my phone number is { REMOVED }

my email is { REMOVED }

 

please help

Ray

    1 reply

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • October 29, 2024

    Hey there @Ray Noble, we’re sorry to hear that.

     

    Have you tried resetting your network settings?

     

    Have you also restarted the phone with the SIM card inside?

     

    If still having issues, please contact our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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