Roam Beyond not working Turkey

Hi ​@Steve30, 

Thanks for getting in touch I understand how frustrating this must be, especially when you’ve already purchased the Roam Beyond add-on and everything appears to be set up correctly.

Let’s go through the key checks to get your data working in Turkey.
 

1. Check your Bill Cap (important)

Please ensure your Bill Cap is set above £0 or allows usage.

• If your Bill Cap is set to £0, this can block data usage abroad, even if you have a roaming add-on active.

To check:

• Open the iD Mobile app
• Go to My Account
• Select Manage my plan
• Tap Bill Cap

Make sure it allows usage while roaming.

2. Confirm roaming is enabled

You’ll need roaming active in both places:

On your iD account:

• Log into the iD Mobile app
• Ensure Roaming is switched ON

On your phone:

• Go to Settings
• Tap Mobile Data / Cellular
• Ensure Data Roaming is ON

3. Restart your phones

After making any changes, please restart both devices. This forces a fresh connection to the local network.

4. Manually connect to a supported network in Turkey

Even if your phone has connected automatically, it may not be on the correct partner network.

Please manually select one of the following:

• AVEA (Türk Telekom)
• Turkcell

Steps:

• Go to Settings
• Tap Mobile Data / Network Selection
• Turn off Automatic
• Select AVEA or Turkcell from the list

Reset network settings (if still not working)

5. Reset network settings (if still not working)

If the issue continues after the steps above, please perform a network reset on your device:

On iPhone:

• Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

On Android:

• Settings → General Management / System → Reset → Reset Network Settings

Owethu