Question

Roaming Allawances on pre june 2023 contracts

  • 4 May 2024
  • 1 reply
  • 20 views

Hi I am on a monthly pay as you go sim only which has 25g data allowance .

how do I check what my roaming limit is .?

I’ve found this statement for plans that started before 20th June 2023  ….

“Fair usage policy.

Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge.”

 

I can’t see where my contract details are so I don’t know when it started but looking at my bills the contract started before June 23 - so am I correct in saying I can use my full 25g data allowance ( but assume I can’t include any rollover)

I must say the new app is awful - its main focus is on selling not supporting the user .eg  There’s no breakdown on data showing roaming usage . Compared to my wife’s Lebara app the new one is useless . It’s worse than the old beone . The developers should look at the Lebara app for comparison .

 


1 reply

Userlevel 8
Badge +4

Hi @Ian Davis 

 

If your plan began before 20/06/23, you’ll be able to use your full allowance while roaming in inclusive zones.

 

Tom

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