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Community Member
July 8, 2026
Question

roaming charges

  • July 8, 2026
  • 1 reply
  • 15 views

How much will it cost to use my phone in Italy and how can I connect to their network 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Alchemist28

     

    Thank you for reaching out.

     

    Italy is one of our EU roaming destinations, so you should be able to use your UK plan allowances while you're there, subject to our roaming policy and fair usage limits.

     

    To ensure your service works correctly while roaming, please make sure that:

    • Your Bill Cap is set to £0.
    • Roaming is enabled on your iD Mobile account through the app or My Account.
    • Data Roaming is enabled in your handset settings.
    • Your handset is connected to one of our preferred roaming partners in Italy:
      • 3 ITA
      • WindTre

    If your phone doesn't automatically connect, please try manually selecting one of the above networks through your handset's network selection settings.

     

    Owethu