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Roaming doest work for data


Roaming has never worked for data had the phone 15 months calls and text work data not I have done all the things suggested on community! I have same phone and plan for son it works, but he is not on holiday with me! Help I need data, many thanks Rebecca 

Best answer by andewhite

Have you tried a NETWORK RESET on the phone with your iD SIM, ​@rebeccarothman?

The phone user guide should explain all the reset procedures. 

This community article might help.

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2 replies

andewhite
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Contributor
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  • 12167 replies
  • Answer
  • April 22, 2025

Have you tried a NETWORK RESET on the phone with your iD SIM, ​@rebeccarothman?

The phone user guide should explain all the reset procedures. 

This community article might help.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • April 22, 2025

Hi ​@rebeccarothman,

Welcome to the Community!

Is Roaming enabled on the handset and the iD Mobile app/account?

If it works for your son but not you it’s likely to be a settings issue. It may be worth comparing your network settings and APN settings.

 

Kash