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Active Contributor
November 15, 2025
Question

roaming when overseas - no connection

  • November 15, 2025
  • 20 replies
  • 280 views

I can’t get 4/5g when overseas.  The id instructions say to go to “mobile services” on my phone but this doesn’t exist? 

    20 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    November 16, 2025

    Hi ​@sturgeonben 

    Could you please let us know what phone you are having trouble with so that we can give you the correct advice.
     x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

    Hi.  I phone 15 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 16, 2025

    It’s located in the settings menu.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

     

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 16, 2025

    Then Cellular in your case.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

    Thanks.  My roaming is on.  But also I have “add e sim”.  I had added last week - perhaps it didn’t work?   When I try again it says eSIM no longer active 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 16, 2025

    The option to add an eSIM is normal. You can add more than one eSIM. If the eSIM hadn’t installed correctly, you wouldn’t have a signal. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

    Ok.  Thanks.  So if my roaming is on why no 4/5G? 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    November 16, 2025

    What do you mean no 4G/5G? You have two bars of signal in the screenshot above so you’re getting a service of some kind.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    November 16, 2025

    That is analogue phone signal   When I’m out I cannot connect to the internet via 4/5G.  I can only connect with WiFi.