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rollover

  • September 12, 2024
  • 3 replies
  • 63 views

Lyuba Kostova
New Contributor

I didn’t get my rollover date from August!!! Why???

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 13, 2024

Hi @Lyuba Kostova 

 

Sorry to hear this, have you upgraded or changed plan recently?

 

Tom


Lyuba Kostova
New Contributor
  • Author
  • New Contributor
  • September 13, 2024

I did upgrade last month but all the data was rolled over. This month unfortunately not


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 17, 2024

Hi @Lyuba Kostova 

 

Okay, data would not rollover in the month you’ve switched from one plan to another, it’d restart again in the second month of your upgraded plan.

 

Tom