Rubbish signal yet again!

Hi ​@Steve Oswick,

Welcome to the Community!

I would advise that you check the coverage and network status using the link below:

www.idmobile.co.uk/help-and-advice/coverage

If you don’t see any issues we can investigate further and escalate.

Please let us know and we can drop you a PM.

Kash

It says that there are no issues in my area but I honestly didn't expect it to.

Low signal constantly and intermittent reception. Calls drop out for no reason and data fluctuations are becoming more frequent.

What are the full affected post codes please ​@Steve Oswick 

The main one is my home address.

Cv23 8tl 

Hey there ​@Steve Oswick, sorry to hear that. When having issues, are you connected to 4G or 5G please?

Also, what phone do you have please?

Thanks,

Tyler

It's automatically set to connect to 4 or 5g.

I've tried setting to just one or the other but makes no difference.

I have a Google pixel 8 pro.

Thank you. 

4G would be recommended as 5G is very patchy within the area.

Have you completed a manual network reset on the handset since the issues started?

Natalie 

As I stated in my last reply, I've tried setting my phone to 4g and 5g and the issues are the same regardless of being automatic or set to one or the other.

Internet connection drops in and out regularly. 

I have no access to WiFi so it gets very frustrating when I'm trying to sort banking and online purchases and using my phone as a hotspot.

Thank you for your reply ​@Steve Oswick 

Have you completed a manual network reset on the handset?

Natalie 

Yes.

Hey there ​@Steve Oswick, sorry about this. Are you still having issues? If so, we can drop you a PM.

Thanks,

Tyler

Yes it's still very on and off.

OK ​@Steve Oswick 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.