Russell D

Can take upto 10pm tonight. Keep switching the handset off/on during this time. 

Ok, will try that and let you know 

Day 3 and still no porting of my number. Even had a concerned friend come round last night to see why my phone wouldn’t work ! He didn’t think to use what’s app !!

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Russell D   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Ok will try that 👍

Hi ​@Russell D  sorry to hear of the trouble you have had with your number porting. Do you still need assistance with this?

Hi Sian, 

this problem has been passed to technical dept as I had pac numbers for both phones we purchased off ID, my wife’s ported on Wednesday and mine still hasn’t. Technical dept will be getting in touch within 48hrs. Just a absolute pain without your own number.

Morning, I was told that some one from technical would be in touch within 48hrs. Not a word have I heard. Found out that I had done paperwork correctly and that problem was I D side with porting my phone number. Any ideas ?

Hey there ​@Russell D, sorry to ehar that. When any of our teams pass on information to the technical team, the technical team wouldn’t get back in touch with you directly. Therefore, please contact the team you contacted in the first place, for them to check for an update from the technical team and to advise you further.

Any further questions, please do let us know.

Thanks,

Tyler