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V
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  • VGB
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  • 2 replies

I see a number of posts surrounding safe search being forced on by id. I note I'd keep stating it's not them and they are not aware of any issues. Clearly there are issues from the posts. How have people resolved this?

 

Safe search is forced on in Google. It won't let me turn off as blocked by administrator. This shows only when using id mobile data. If I use WiFi which is through a different supplier I have no issues. 

I've tried turning off the setting in I'd and waiting much longer than the 10 minutes but still no change.

Best answer by Mohammed

Hello @VGB & @Brava199 

Try ensuring that the Adult Content Filter off via the Plan section of the account then Manage your iD Services.

Power down the handset fully and wait 10 minutes. You can also try removing the SIM card to be sure to force a new connection to the network.

Then power up the handset and re-insert the SIM after waiting 10-minutes. This should re-connect to the network and have the content filter off. 

Assuming the content filter was turned OFF, then you should be able to access services now.

Can you also clarify, with the filter off, is it just Google search results impacted? Or can you also not access other adult content?

 

Mohammed

 

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    4 replies

    Brava199
    New
 Contributor
    • Brava199
    • New
 Contributor
    • 1 reply
    • July 2, 2024

    I can  guarantee  that it's id I have 2 contract  one is 4 + yeares old safe seach is turned off via old app and all works fine my othere contract  is 4 week old safe seach say it turned off but google says it locked on on Web pages say its id if set hot-spot on any think connect  to old contract has safe seach turned of anything  that  is conect to new phone via hot spot include old phone will have safe seach locked on

    Mohammed
    iD Mobile Employee
    • Mohammed
    • iD Mobile Employee
    • 7962 replies
    • Answer
    • July 3, 2024

    Hello @VGB & @Brava199 

    Try ensuring that the Adult Content Filter off via the Plan section of the account then Manage your iD Services.

    Power down the handset fully and wait 10 minutes. You can also try removing the SIM card to be sure to force a new connection to the network.

    Then power up the handset and re-insert the SIM after waiting 10-minutes. This should re-connect to the network and have the content filter off. 

    Assuming the content filter was turned OFF, then you should be able to access services now.

    Can you also clarify, with the filter off, is it just Google search results impacted? Or can you also not access other adult content?

     

    Mohammed

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    New
 Contributor
    • VGB
    • Author
    • New
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    • 2 replies
    • August 24, 2024

    Well it's done it again! Shows as safe search off in my settings but blocked from numerous sites again. Still seeing posts about it but Id still saying it's not an issue. Come on, sort it out!

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • August 28, 2024

    Hey there @VGB, I’ve just replied to you via another post now, so please refer to that one for my answer.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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