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samsung


Tony M Cleaton
New Contributor

Samsung have not fulfilled their cashback reward after purchasing a new handset. The window for payment, as stated in their own T&Cs, has long since expired and 'track your reward" has just frozen on "processing". Emails and calls to Samsung have been fruitless. The ASA and Trading Standards are now involved. Anyone else having this kind of problem? 

Best answer by Tom

Hi @Tony M Cleaton 

 

I’m sorry to hear this, we’d recommend contacting Samsung about their own cashback offers.

 

Tom

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2 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8756 replies
  • Answer
  • August 15, 2024

Hi @Tony M Cleaton 

 

I’m sorry to hear this, we’d recommend contacting Samsung about their own cashback offers.

 

Tom


Tony M Cleaton
New Contributor

Finally resolved, but no email from Samsung. Nevermind!