Samsung Galaxy A10

Hi @Worcesterlad12345 
Yes, the SG A10 (2019)  is compatible with 4G/VoLTE and is an approved handset on the iD Mobile Network https://www.idmobile.co.uk/help-and-advice/approved-handsets

Do you see a ‘Toggle’ to turn on VoLTE and see ‘LTE’ (NOT 4G) under ‘Network Mode’ ( Settings/ Connections/ Mobile Networks)?

Have you performed a Software update (Settings/ Software Update)?
What is under the ‘Service provider SW ver.’ (Settings/ About phone/ Software information) on your phone? Should look something like this…

I may be able to point you in the right direction with this information.
x

Thanks for your help

Under the mobile networks settings I get ‘4G calling SIM1 - use LTE data networks for calls whenever possible.’

I have done the software update - the service provider software version looks similar to what you have posted 

I have tried the SIM card in a Samsung Galaxy A14 and it works

Hi I have a samsung s10s I have tried setting to lte unable to get any help from id network just told its not supported but a10 are.ti talk o samsong tec suport who said it was but may need a new slim card your service provider should provide free yo existing customer's  vote with your feet will do.i bought a cheap a14 g4/5 for 113 . Living in a remote area I need  a reliable and honost service provider .my old phone a5,a10,a10s have gone to good homes .thank to sansung tech suport pete

@Peter Ryan -

Glad the Samsung A14 is working for you.

Thanks.