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Falney
Active Contributor
February 20, 2026
Solved

Samsung s25 free tablet. Sent model not valid for the promo

  • February 20, 2026
  • 12 replies
  • 344 views

Has anyone had this issue claiming the free tablet with their Samsung phone when id phone sends an s25 with a model number not listed on the eligible phone list?

 

The model we received was sm-s931b/ds. The sales page on id mobiles said "includes buds 3 pro + claim galaxy tab a9" when we contacted support, they tried to gaslight me into thinking it was only the buds that you got until I showed them a screenshot of the offer. 

    Best answer by Falney

    My issue is resolved. 

     

    It's a problem on samsungs side, all models are accepted, it's just this model was missed off the list. 

    Their response says to select any model, submit the evidence including the imei, it will be reviewed and the imei checked then the tablet sent.

     

    Why they don't just have the options, s25, s25 edge and a25 instead of a list of about 16-20 different model numbers I don't know.

     

    Thanks for the help. 

    12 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    February 20, 2026

    Post said screenshot!

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    FalneyAuthor
    Active Contributor
    February 20, 2026

    Added screenshot 

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    February 20, 2026

    What website is that? Do you have a link? I can’t find any info on such offer.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    FalneyAuthor
    Active Contributor
    February 20, 2026

    It was on id mobile. I can't see it on the site anymore, I can't even see one that comes with buds3 pro but I have the box right next to me. I will do some digging.

    Edit:

    Yeah. I can't find the offer I took, but it was definitely through id mobile. Also the offers that are there now all offer a free tablet. 

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    February 21, 2026

    Hi Falney,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    February 22, 2026

    It was on id mobile. I can't see it on the site anymore, I can't even see one that comes with buds3 pro but I have the box right next to me. I will do some digging.

    Edit:

    Yeah. I can't find the offer I took, but it was definitely through id mobile. Also the offers that are there now all offer a free tablet. 

    They are advertising the deal over on the Carphone Warehouse website, so it definitely does exist.

    https://www.carphonewarehouse.com/mobiles/pay-monthly?sort=default&filter_out_of_stock=true&filter_brand_featured%5B%5D=Samsung&filter_monthly_cost_min=&filter_monthly_cost_max=&filter_upfront_cost_min=&filter_upfront_cost_max=

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    February 22, 2026

    Hi ​@Falney 

     

    Kindly be advised that you will need to make a separate claim for the tablet, as it does not come with the phone.

    You can submit your claim by following the steps below:

     

    Samsung Galaxy Tab A9+ | Samsung Galaxy S25

    Available between:10/02/2026 - 24/02/2026

    Samsung Galaxy Tab A9+ | Samsung Galaxy S25

    Step 1:

    Purchase a Samsung Galaxy S25 device on Pay Monthly on selected tariffs between 10/02/2026 - 24/02/2026 or until stock lasts and claim a Samsung Tab A9+

    Step 2:

    Claims must be submitted by 25/03/2026 23:59 at https://samsungoffers.claims/carphonewarehousedeals

     

    If the purchase is returned, the Samsung Galaxy Tab A9+ must also be returned

    Offer is non-transferable and there is no cash alternative. Maximum 1 Claim per Promotion Product purchase per individual participant (maximum 4 Claims per household).

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    FalneyAuthor
    Active Contributor
    February 22, 2026

    Hi ​@Falney 

     

    Kindly be advised that you will need to make a separate claim for the tablet, as it does not come with the phone.

    You can submit your claim by following the steps below:

     

    Samsung Galaxy Tab A9+ | Samsung Galaxy S25

    Available between:10/02/2026 - 24/02/2026

    Samsung Galaxy Tab A9+ | Samsung Galaxy S25

    Step 1:

    Purchase a Samsung Galaxy S25 device on Pay Monthly on selected tariffs between 10/02/2026 - 24/02/2026 or until stock lasts and claim a Samsung Tab A9+

    Step 2:

    Claims must be submitted by 25/03/2026 23:59 at https://samsungoffers.claims/carphonewarehousedeals

     

    If the purchase is returned, the Samsung Galaxy Tab A9+ must also be returned

    Offer is non-transferable and there is no cash alternative. Maximum 1 Claim per Promotion Product purchase per individual participant (maximum 4 Claims per household).

     

    Michael Z

    We tried to claim it through the Samsung claim page but this phone model is the sm-s931b/ds, the dual Sim version, and is not listed on the eligible phone list on the claim site. 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    February 23, 2026

    Hi ​@Falney 

     

    Thank you for letting me know.

    When you purchased the phone, did it show the yellow promotional banner indicating that the tablet and Buds 3 Pro were included as gifts?

    Also, if you try to submit a claim for the Buds, do you experience the same issue? I understand your main query is regarding the tablet, but I just want to check whether the phone may also be showing as ineligible for the Buds.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    FalneyAuthor
    Active Contributor
    February 23, 2026

    The buds came with the phone. When we ordered the phone, the offer was "includes buds3 pro + claim galaxy tab a9+"

     

    When I contacted support they tried to convince me that it was only the buds included in the offer. At the time there was no offer with only buds listed on the store page and now there is no offer including buds on the store page. Only the tablet. 

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