Question

says cap reached for outgoing calls but i have unlimited calls

  • 17 April 2024
  • 2 replies
  • 22 views

As above, when I try to make a call it says I’ve reached my capped limit but I have unlimited calls on my plan. Live chat not working. Need phone urgently and can’t find contact number.


2 replies

Userlevel 8
Badge +9

There isn’t an iD telephone support helpline, @Andy Boyle

Have you tried chatting to iD support via their social media pages? 
Send a private message to iD on Facebook Messenger, or use X (formerly Twitter) to send a DM. 

 

Userlevel 7
Badge +4

​Hi @Andy Boyle 

 

Sorry to hear this, does this happen with all calls or just certain ones?

 

What about texts and data?

 

Tom

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