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scammed by 08451349109


dispite blocking all 0845… calls to my iD mobile, +448451349109 was allowed through for a few seconds; after checking the origin of the call myself and hanging up, my bill is showing a 16 minute call and large charge; how do i get a refund?

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9 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 10, 2022

Hi @willweston,

Can you advise if the call log on your phone also shows the phone call being 16 minutes?

 

Kash


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  • Community Member
  • 0 replies
  • January 11, 2022

Yes it did, 16 minutes call from me logged, don't know how 


WelshPaul
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Contributor
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  • Platinum 
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  • 3088 replies
  • January 11, 2022

How did you get scammed by answering an incoming call? Was there an IVR requesting that you press 1 for this or 2 for that? A google search returns no results for that number. Can you provide more information?


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  • Community Member
  • 0 replies
  • January 11, 2022

Because the call avoided my block, i rang back to check, few seconds only but 16 minutes clocked 


WelshPaul
Platinum 
Contributor
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  • 3088 replies
  • January 11, 2022

Inbound call blocking can only be done on your end, via the device itself. Why would you return a call from a 0845 number? No reputable business uses them anymore! They use 03 numbers which are included in your call allowance. 

Also, it’s worth noting that 0845 numbers are not classed as premium phone numbers. The Premium call bar feature will not prevent such calls. 0845 calls are charged at 45p per minute and if you spent 16 minutes on the phone to one then you will be billed for it. It’s not a scam, it’s an oversight (at best) on your part IMO.

Anyway, maybe ID Mobile will make an exception in your case. Good Luck!


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • January 12, 2022

Hi @willweston,

As you mentioned that your phone also shows a 16 minute long call log, this would mean the phone had the call active for that long, so there wouldn’t be a billing issue from our side I’m afraid. Did the call definitely end after you called that number back?

Ryan


NickGa
Community Member
  • Community Member
  • 0 replies
  • January 12, 2022

It’s suprising how quick 16 minutes can pass on an adult chat line… lol… it really did only feel like seconds, but sixteen minutes later… :yum:


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  • Community Member
  • 0 replies
  • January 13, 2022

Thanks guys.

I rang back (stupidly) to see who had got around my block; i hung up quickly when automated voice responded, but somehow it clocked up 16 minutes.

just wanted to warn others

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 14, 2022

Thanks for warning @willweston,

Best to not call the number just to avoid any charges.

You can also set a cap on your account via the iD app/account to stop any out of plan usage being incurred.

 

Mohammed