Question

Security Code

  • 30 July 2019
  • 3 replies
  • 46 views

Userlevel 1
I have a Huawei modem in my camper van for wi fi connection only, i e no phone. I have just installed the
I D sim card, and have god internet connectivity. However, I can't access my I D account. The registered (or at least it will be, I hope) 'phone number is for the card in the modem, and therefore incapable of receiving SMS messages. Can I get the magic secret code number by another means, so that I can register the account?

Thanks

Richard White

3 replies

Userlevel 2
Badge +5
Hi @Richard White ,

Unfortunately the Security Code is sent to the registered number for the protection of the account.

In order to obtain the securtiy code I would advise to temporily insert the SIM into a handset to get the code for this.

The code should only be requested when reigstering the account so you shouldn't need to remove the SIM card after this.

I hope this helps.

Kash
Userlevel 1
Thanks for that. Problem solved now through ‘Live Chat’.

Being old myself, I assumed that this meant speaking to a young person in the Philippines or Bosnia, so didn’t try it initially. However, as you will know LC is a very helpful service.

Thanks again.
Userlevel 2
Badge +5
Hi @Richard White,

It's great to hear that your issue has now been resolved.

Please let us know if you require further assistance.

Kash

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