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Question

Security Code

  • 30 July 2019
  • 3 replies
  • 46 views
R
Rank
Userlevel 1
I have a Huawei modem in my camper van for wi fi connection only, i e no phone. I have just installed the
I D sim card, and have god internet connectivity. However, I can't access my I D account. The registered (or at least it will be, I hope) 'phone number is for the card in the modem, and therefore incapable of receiving SMS messages. Can I get the magic secret code number by another means, so that I can register the account?

Thanks

Richard White

3 replies

Kash
Rank
Userlevel 2
Badge +5
Hi @Richard White ,

Unfortunately the Security Code is sent to the registered number for the protection of the account.

In order to obtain the securtiy code I would advise to temporily insert the SIM into a handset to get the code for this.

The code should only be requested when reigstering the account so you shouldn't need to remove the SIM card after this.

I hope this helps.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.
R
Rank
Userlevel 1
Thanks for that. Problem solved now through ‘Live Chat’.

Being old myself, I assumed that this meant speaking to a young person in the Philippines or Bosnia, so didn’t try it initially. However, as you will know LC is a very helpful service.

Thanks again.
Kash
Rank
Userlevel 2
Badge +5
Hi @Richard White,

It's great to hear that your issue has now been resolved.

Please let us know if you require further assistance.

Kash
If my reply has helped you please mark it as 'Best Answer' so that it can help others.

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