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Sending or Retrieving Phonecalls

  • January 23, 2025
  • 6 replies
  • 162 views

Lorraine Cushway
Community Member

I cannot make or receive calls.  In the past hour I have received 3 voicemails and I cannot retrieve them. Is there a problem. I live in Wishaw, North Lanarkshire.  Is this something to do with the storm.  

6 replies

  • 0 replies
  • January 23, 2025

Yes the network is down since 1pm this is absolutely unacceptable I had very important calls today which I could NOT receive or make !!! I hope that ID & 3 compensate its customers!!!


  • Active Contributor
  • 16 replies
  • January 23, 2025

No way they will and ofcom needs to do something about this


  • Helpful
 Contributor
  • 56 replies
  • January 23, 2025

Click on ‘Service status’ at the top of this page and see what is affected and they know what the fault is (found at 6pm) and next update is at 8pm. Maybe use whatsapp if you need to call urgently??


  • Helpful
 Contributor
  • 56 replies
  • January 23, 2025

Click on ‘Service status’ at the top of this page and see what is affected and they know what the fault is (found at 6pm) and next update is at 8pm. Maybe use whatsapp if you need to call urgently???


  • Helpful
 Contributor
  • 56 replies
  • January 23, 2025

 


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  • iD Mobile Employee
  • 2255 replies
  • January 24, 2025

Hello ​@Lorraine Cushway 

 

Thank you for reaching out to us here on the community. 

 

We're aware of a network wide issue affecting services, unfortunately we do not have a time frame of when this will be resolved.

We apologise for any inconvenience caused and want to assure you this is high priority and our team are working hard to get this repaired as quickly as possible.

 

All updates regarding the issue can be viewed here

 

Thanks, 

 

Nat 


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