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sending texts

  • January 2, 2025
  • 11 replies
  • 98 views

When i send texts to my wife also on i d  mobile it says they are coming from a different number when she blocks that number she cannot receive my texts what's going on ??

Best answer by andewhite

Hopefully an iD replacement SIM works for you, ​@Kiely123

The iD advisers may have limited technical expertise, and a replacement SIM is just one of the prescribed solutions they can offer customers. 

🍀

11 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 2, 2025

What make and model of phone are you using with your iD SIM, ​@Kiely123

Have you recently transferred your mobile number to iD? 


  • Author
  • Active Contributor
  • January 2, 2025

Had it for a year but customer service are sending me a new sim which should resolve the issue thanks for taking an interest 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • January 2, 2025

Hopefully an iD replacement SIM works for you, ​@Kiely123

The iD advisers may have limited technical expertise, and a replacement SIM is just one of the prescribed solutions they can offer customers. 

🍀


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 3, 2025

Hey there ​@Kiely123, sorry to hear that.

 

What phone do you have please?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • January 3, 2025

Hi samsung S24 does that make a difference??


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 3, 2025

If you turn OFF the RCS “Chat features” option in the Google Messages app, does it behave the same way when texting your spouse, ​@Kiely123


  • Author
  • Active Contributor
  • January 3, 2025

Hi thanks for commenting but as far as I'm awear I don't use the Google messenger app as it isn't in my apps under settings 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 3, 2025

Okay ​@Kiely123, it’s the Messages app, not Messenger app. 

Google Messages is usually the default app for SMS and RCS messaging on Galaxy phones.  


  • Author
  • Active Contributor
  • January 3, 2025

Ok so have checked my default messenger app and chat settings is now on automatic thanks for assistance but will be trying new sim in couple of days


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  • iD Mobile Employee
  • January 6, 2025

Thank you ​@Kiely123 

Please let us know how things go when you have your new SIM. 

 

Nat 


  • Author
  • Active Contributor
  • January 6, 2025

Ok will do