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sending txts and receiving calls

  • June 9, 2024
  • 3 replies
  • 69 views

Hello, 

I paid my bill yesterday but my texts are not sending and I can't make calls. 

 

I was late paying my bill and services were Suspended but it's been over 12 hours now since paying. 

 

Thank you 

Best answer by Tyler C

Hey there @Chloe9222, welcome to Community! 

 

When services are suspended, and a bill then paid, it can take up-to 24 hours for services to resume. We’d then recommend restarting your phone also.

 

Your services should’ve resumed by now, but if not, please let us know.

 

Thank you,

Tyler

This topic has been closed for replies.

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • June 20, 2024

Hey there @Chloe9222, welcome to Community! 

 

When services are suspended, and a bill then paid, it can take up-to 24 hours for services to resume. We’d then recommend restarting your phone also.

 

Your services should’ve resumed by now, but if not, please let us know.

 

Thank you,

Tyler


  • New Contributor
  • December 15, 2024

I cannot send a reply to a txt messages after receiving them, why ?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • December 16, 2024

Hey there ​@Kev628, we’re sorry to hear that. Please contact our live-chat to have this looked into further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler