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sending txts and receiving calls


Hello, 

I paid my bill yesterday but my texts are not sending and I can't make calls. 

 

I was late paying my bill and services were Suspended but it's been over 12 hours now since paying. 

 

Thank you 

Best answer by Tyler C

Hey there @Chloe9222, welcome to Community! 

 

When services are suspended, and a bill then paid, it can take up-to 24 hours for services to resume. We’d then recommend restarting your phone also.

 

Your services should’ve resumed by now, but if not, please let us know.

 

Thank you,

Tyler

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Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • Answer
  • June 20, 2024

Hey there @Chloe9222, welcome to Community! 

 

When services are suspended, and a bill then paid, it can take up-to 24 hours for services to resume. We’d then recommend restarting your phone also.

 

Your services should’ve resumed by now, but if not, please let us know.

 

Thank you,

Tyler


  • New
 Contributor
  • 1 reply
  • December 15, 2024

I cannot send a reply to a txt messages after receiving them, why ?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • December 16, 2024

Hey there ​@Kev628, we’re sorry to hear that. Please contact our live-chat to have this looked into further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler