service does not allow access to this number | iD Mobile Community
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service does not allow access to this number

  • January 8, 2025
  • 5 replies
  • 52 views

Why am I getting this when I make calls

5 replies

  • New Contributor
  • January 9, 2025

Same here, been like it for 24 hours. Unable to make any calls to clients during work, and I was cut off mid call to a client yesterday. 

No information at all and im still just sat waiting with a useless device. 


  • Author
  • New Contributor
  • January 9, 2025

I got this this from an agent I spoke to today, didn't work for my iPhone but you could try it

 


  • Author
  • New Contributor
  • January 9, 2025

I'm waiting for Technical support to contact me, could be 48 hours.

Been with ID for 5 years never had this issue till i got a new phone 


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  • iD Mobile Employee
  • January 10, 2025

Hello ​@Wilbo1919 

 

Thanks for getting in touch. 

 

We are very sorry to hear you are experiencing a problem with the service. 

 

Have you received an update from the technical team regarding the issue?

 

Nat 


  • Author
  • New Contributor
  • January 10, 2025

Hi

I was promised the team would get in touch but heard nothing, however normal service resumed this afternoon and calls can now be made.

Having searched on this issue it appears to happen with regularity to ID mobile customers who appear to receive no update on what the issue was or why it appears to rectify itself with zero input from ID

Thanks for asking though.