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Service level has been dreadful last 2 days

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New
 Contributor
  • nev308
  • New
 Contributor
  • 1 reply

What's going on with the network? Service level in west London has been dread full last 2 days, can't run any apps, patchy on phone calls, what's going on?

Is it anything to do with the Voda / Three merger?

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • June 2, 2025

    Hi ​@nev308 

     

    Thank you for getting in touch, 

    We are very sorry to hear you are experiencing issues with your service. 

    Can you please provide the postcode for where the issues occur and the handset make/model?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
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    • nev308
    • Author
    • New
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    • 1 reply
    • June 3, 2025

    Hi, all back to normal now thanks. For the record postcode was W13.

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • June 3, 2025

    Hi ​@nev308

     

    Glad to hear it’s all back to normal.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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