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Question

Service level has been dreadful last 2 days


  • New
 Contributor
  • 1 reply

What's going on with the network? Service level in west London has been dread full last 2 days, can't run any apps, patchy on phone calls, what's going on?

Is it anything to do with the Voda / Three merger?

3 replies

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  • iD Mobile Employee
  • 2255 replies
  • June 2, 2025

Hi ​@nev308 

 

Thank you for getting in touch, 

We are very sorry to hear you are experiencing issues with your service. 

Can you please provide the postcode for where the issues occur and the handset make/model?

 

Thanks, 

 

Natalie 


  • Author
  • New
 Contributor
  • 1 reply
  • June 3, 2025

Hi, all back to normal now thanks. For the record postcode was W13.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • June 3, 2025

Hi ​@nev308

 

Glad to hear it’s all back to normal.

 

Tom